Carrito Vacio
SHIPPING INFORMATION
How much does shipping cost?
Shipping costs are calculated and checked during checkout. We also offer FREE shipping on qualifying orders during select promotions.
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times
Florida: 1–3 business days
US East Coast: 2–4 business days
Other US States: 5–7 business days
You’ll receive a tracking number as soon as your order ships
Do you ship outside the United States?
Currently, we ship throughout the US and are now working on expanding to international destinations soon. (Si piensas vender a Puerto Rico o RD también lo cambiamos.)
Can I change or cancel my order?
If your order hasn’t been shipped yet, contact us as soon as possible. We’ll do our best to accommodate your request.
What if my package is lost?
Once your package has been handed over to the shipping carrier, it becomes their responsibility. If any issues arise, we’ll gladly help you work with the carrier to resolve it.
PAYMENT INFORMATION
What payment methods do you accept?
We accept:
– Visa
– Mastercard
– American Express
– PayPal
– Apple Pay
– Google Pay
Is my payment secure?
Absolutely. Your payment information is encrypted and processed through secure payment processors. Charm never stores your credit card information.
Will I receive an order confirmation?
Yes! As soon as your purchase is completed, you’ll receive an email confirmation with your order details. Once your order ships, you’ll receive another email with your tracking number.
RETURN & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery.
Items must be:
Unworn
Unwashed
With original tags attached
Free of stains, odors, or damage
Are sale items returnable?
All sale, clearance, and promotional items are final sale and cannot be returned or exchanged.
How do I start a return?
Simply contact our customer service team with your order number, and we’ll guide you through the process.
Can I exchange an item?
Yes! Exchanges are accepted based on product availability.
PRODUCTS
How do I know what size to order?
Each product includes sizing information to help you choose the best fit. If you’re between sizes, feel free to contact us—we’re happy to help.
Will sold-out items be restocked?
Some of our best sellers may be restocked, but many of our collections are limited. We recommend signing up for our newsletters before they’re gone.
How do I start a return?
Simply contact our customer service team with your order number, and we’ll guide you through the process.
Are the colors exactly like the photos?
We strive to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings.
